Leadership Training

Jeweler Solutions currently offers:

In-Store Training
In-House Workshops / Seminars
Custom Training Software Development

We currently employ sales-focused trainers that have Industry Experience, whom are also Certified Facilitators for the award-winning, world class Development Dimensions International (DDI) Learning Systems.

Current D.D.I. Training Programs include:
Service Plus®

With Service Plus® and its management support components, we offer our clients a top-down, organization-wide approach to creating unprecedented levels of customer satisfaction and loyalty. This program builds a culture where service providers know how to give truly exceptional service and leaders are committed to putting customer needs at the heart of their decisions around systems, processes, and behaviors.

Service Plus® can help ensure repeat business from established customers, increase word-of-mouth referrals for your business, and inspire loyalty in new customers.

Service Plus Includes®

One day program for service providers consists of two courses and post-training skill-builder activities.
Additional workshops for leaders-Creating a Service Culture: The Service Leader’s Role, Senior Management Session; and Supporting Self-Study—help build a service culture.

For More Information on the Service Plus® Program Download a Brochure Here

Interaction Management®: Exceptional Performers Series

To strengthen your individual contributors and team members, we’re proud to introduce Interaction Management®: Exceptional Performers series (IM: ExPSM). A competency-based learning solution, this series is designed to boost interpersonal skills that will enhance individual effectiveness, group effectiveness, and build customer loyalty. The skills covered in the series’ 8 courses will enable them to confidently work together to drive your organization’s bottom line.

Communicating With Impact (foundation course)
Embracing Change
High-Impact Feedback and Listening
Navigating Beyond Conflict
Networking for Enhanced Collaboration
Taking the HEAT
Valuing Differences
Working as a High-Performing Team

To build bench strength in your organization, you need to grow from the ground up. In a rapidly changing, fast-moving world, it is vital that your non-leader professionals possess the interpersonal skills to complement their technical skills. These individuals may aspire to rise through the levels of your leadership pipeline or to be the very best in their specialized area. Either way, certain core skills are essential to their personal achievement as well as your organization’s business goals.

The strength of IM: ExP lies in its proven design for building specific, measurable skills. It comes from the same family as the Interaction Management®: Exceptional Leaders…Extraordinary Results® (IM: EX®) which was recognized as the Top Training Product in its class by Human Resource Executive magazine. When leaders and their teams both learn through the Interaction Management® system, organizations find that everyone is speaking the same language. By using research-based content and interactive learning experiences, IM: ExP promotes positive behavior change in your employees and leaders, which results in a higher-performing, more engaged workforce.

Additional course topics and blended learning options can be found in Techniques for a High Performance Workforce®.

For More Information on the Interaction Management®: Exceptional Performers Series Program Download a Brochure Here

Interaction Management®: Exceptional Leaders . . . Extraordinary Results® Competitive organizations need people driven to stay longer, try harder, accomplish more, and take pride in their work. That takes great leaders.

Interaction Management®: Exceptional Leaders . . . Extraordinary Results® (IM: EX®) is a competency-based leadership development system that addresses contemporary challenges your managers, team leaders and supervisors are facing.

How? More than just a set of courses, IM: EX includes diagnostics, management support, on-the-job learning, performance support, and evaluation services. Flexible and accommodating, IM: EX integrates with a full range of other DDI leadership capabilities. Organized around seven people leader imperatives, this training is designed to get your leaders back on the job faster armed with the skills, plans, and tools they need to make immediate impact.

This complete leadership development system offers:

29 courses
Job aids, tools, and discussion planners designed for immediate on-the-job application
Flexible delivery options: traditional and virtual classroom, web-based training, and blended learning
Training certification of your staff or delivery by a DDI-certified facilitator
Consulting services for implementation planning
Evaluation and measurement tools for pre- and post-training evaluation

For More Information on Interaction Management®: Exceptional Leaders . . . Extraordinary Results® Program Download a Brochure Here

Jewelry Sales Training

Jewelry Industry Specific Advanced Store Level Training:
Jeweler Solutions provides in-store, in-house, and online based advanced jewelry industry specific training programs for sales and management level associates. Our programs are custom tailored to Your Business. What area of your business are you missing the boat?

Recently, I spoke with the owners of a very larger volume independent jeweler about their business. It’s no question they own the market in their area (largely populated by college students). The store design is beyond extraordinary, their showcases are filled with one designer line after another, and the staff is friendly and outgoing. I was shocked to hear that the issue that this store faced was their staff’s ability to close sales. When asked what their average diamond engagement ring sale was, the reply was $7,500. Intrigued by this, I immediately asked what were their sales associate’s “process” for conducting a 4 C’s presentation. They replied, “Our Customers Don’t Need To Talk about Quality, When They Walk through Our Doors They Expect It, it’s Implied.” There you have it. The reason why more guests were walking OUT of their door without a bag was clear. If you want to grow, you have to embrace change. Every day the things around us are changing ever so slightly. We can embrace the change and move forward, or we can live in the comforts of repetition and suffer the consequences.

When it comes to Training, we’re committed to change. We embrace it. Is there some part of your business that you would like to change? We coordinate our programs to your objectives. In the end, we’re looking for one result, a well rounded staff, embracing today, and positively impacting your bottom line.

Training Topics Include:

Team Selling with Decision Filters
MDM (Modern Day Method) of Increasing Your Bridal Business
Extreme Follow-Up
The “WOW Theory” on Customer Service